Phone satisfaction just hit a 10-year low in the US. Here’s why
A new ACSI study shows US phone satisfaction is down sharply, with AI features failing to make up for battery woes.
Credit: Robert Triggs / Android Authority
- US phone satisfaction scores drop to a 10-year low, falling 4% to 78.
- Customers favor basics like battery life and call quality over new AI features.
- Apple and Samsung lead the satisfaction rankings, and 5G users are much happier than those with older phones.
Smartphones may be getting more powerful and packed with AI features, but American users aren’t buying into the hype, at least not when it comes to satisfaction.
According to the latest American Customer Satisfaction Index (ACSI) study, overall satisfaction with cell phones has dropped by 4% compared to last year, scoring 78 out of 100. That’s the industry’s lowest mark in a decade, and a sharp reversal from the record high reported in 2024.
