T-Mobile may finally be removing this frustrating SIM swap limitation
The carrier could soon enable self-service SIM card swaps through the T-Life app.
Credit: Edgar Cervantes / Android Authority
- T-Mobile disabled self-service SIM card changes in 2022 to implement new security measures against SIM swap attacks.
- Although the carrier initially said this was a temporary change, T-Mobile subscribers are still required to contact support to change SIM cards.
- A new report suggests that T-Mobile may finally enable self-service SIM swaps via the T-Life app later this month.
T-Mobile currently requires subscribers to contact support or visit a nearby retail store for SIM card changes. Unlike Verizon and AT&T, the carrier does not offer a self-service option for SIM swaps. However, this hasn’t always been the case.
T-Mobile removed the self-service option for SIM card changes in 2022 to implement new security features to combat SIM swap attacks. At the time, the company did not share a timeline for when the feature could return, but it reportedly told employees that it was only a temporary change. Over two and a half years later, the self-service option still isn’t available for users, but that could change soon.
