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Verizon reps are fighting their own AI and your bill might be caught in the crossfire

The company's Personal Shopper tool is slipping in extra add-ons and reps say they are struggling to stop it.

May 19, 2025 - 08:21
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Verizon reps are fighting their own AI and your bill might be caught in the crossfire
The company's Personal Shopper tool is slipping in extra add-ons and reps say they are struggling to stop it.
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